Devices are not found
Make sure your Android device and HEOS players are connected to the same local network. Temporarily disable any VPN or guest Wi-Fi.
SUPPORT
Let's get your music
running again.
Tell us briefly about your setup and what happened. These details help us narrow down the issue quickly.
support@autoplayforheos.appQuick checks
A Scene does not start completely
Open device diagnostics in Autoplay and check whether all selected players are available. Then start the Scene again.
Spotify does not start
Make sure Spotify Premium is active, the connection is authorised in Autoplay and the selected player is available in Spotify Connect.
The wake-up did not run
Check the schedule, day of the week, Android battery-saving settings and the availability of the selected HEOS and Spotify Connect device.
BETA SOFTWARE
Your feedback improves the next version.
Autoplay is currently in private testing. When reporting an issue, please include the app version, your Android model, the affected HEOS devices and the approximate time of the incident.